Privacy policy
About this policy
Prospark Auto Electrical understands how important it is to protect the privacy of our customers, and we are committed to managing your personal information in a way that complies with the Privacy Principles contained in the Privacy Act.
The Privacy Act 1988 (Privacy Act) sets out 13 Australian Privacy Principles (APPs) that govern how personal information is handled. Personal information is any information or opinion that identifies you or could identify you. Unless indicated otherwise:
"Information" in this policy refers to your personal information as defined in the Privacy Act.
"Prospark Auto Electrical", "we", "our" and "us" refers to the auto electrical service and product business, and its staff, trading as Prospark Auto Electrical.
This policy explains how we collect, use, store and dispose of personal information.
What personal information we collect
We may collect the following information from you:
Name and contact details, billing and shipping address, email address, telephone number and mobile number.
If you submit an enquiry or become a customer, your vehicle make, model and registration number.
Where you make a purchase or have work carried out, the order and payment details needed to complete that transaction.
How we collect and store your information
We collect your information in a number of ways, including when you:
Visit our workshop.
Complete forms on our website or at our workshop.
Contact us through our website, social media channels, phone or email, or in person.
Subscribe to our newsletter.
When you access our website, we may use cookies and similar tracking technologies as part of our online marketing. Any data generated through these technologies is aggregated and does not identify you.
Cookies are small pieces of data stored on your device by your web browser. We use them to improve your experience on our website and to understand how our website is used, including for advertising our services on other platforms such as Google, Facebook and Instagram. You can disable cookies through your browser settings.
Why we collect your information
We collect your personal information for reasons including to:
Process orders and jobs in our workshop.
Respond to your enquiries and questions.
Communicate with our customers.
Comply with legal requirements and prevent fraud.
Market and promote our products and services.
Provide you with offers and news about our business.
Understand how our customers interact with us so we can serve you better.
How we use and disclose your information
We may use and disclose your personal information to service providers and organisations that:
Assist us to carry out our business activities, including contractors, professional advisors and external agents.
Provide us with services that promote Prospark Auto Electrical.
Host and operate our website and monitor our IT infrastructure.
Where authorised or required under Australian law, or by a court or tribunal order.
We may also disclose your information to other parties where you have given us your consent.
How we protect your information
We store your personal information securely. However, we cannot guarantee the security of information transmitted through our website or social media tools, as the internet is not a secure means of transmitting information. If you have concerns about sending information over the internet but want to make an enquiry, please contact us by phone or email using the details below.
Accessing or correcting your information
You can request access to, or correction of, your personal information using the contact details in this policy. You can reach us by email, by phone, or in writing. We may ask you to put your request in writing and to provide evidence verifying your identity or your authority to make the request, such as a legal guardian.
Making a privacy complaint
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. Unless there are exceptional circumstances, we will take reasonable steps to respond within 30 days of receipt.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
Contact details
Prospark Auto Electrical
Phone: 07 5620 4099 (please confirm, see note below)
Email: contact@prosparkae.com.au
Address: 4/8 David Court, Burleigh Heads QLD 4220
Last updated: June 2026